General Ordering Information and Terms of Sale

When Ordering:
Please state your name, area code and telephone number clearly. Please specify our catalog number and quantity to avoid delays in processing your order.

Unless unforseen problems occur, orders placed by 12:00 noon will ship same day.

Should you need to call before or after office hours, please call and leave a message, and we will return your call as soon as we arrive.

You may fax your order any time of day to 806-745-4036.

Additions To Existing Orders:
Every effort will be made to comply with your request. However, if it is impossible to do so within the scope of our operations, the addition(s) will be treated as a separate order subject to our regular terms and conditions.

Minimum Order:
$8.00 GOODS ONLY. Does not include COD fee and/or freight charges.

Cancellations:
We will make every effort to comply, however, we cannot be held responsible if already shipped UPS.

Backorders:
Items not shipped will be marked "BO" (Back Ordered) and will be shipped when items are available.

Pricing:
Prices are subject to change without notice. We will, however, try to notify you in advance of any major price changes.

Terms:
MasterCard or Visa.

Freight Policy:
Minimum of $8.00 for first pound and $1.00 for each additional pound. This is for UPS ground freight. If overnight air is requested, additional fees will be charged.

Drop Shipments:
An additional charge of $8.00 applies for all Drop Shipments, above freight charges & cost of goods.

Packaging:
All shipments are packed carefully using standard approved methods. If any damage occurs in transit, do not refuse shipment, as this causes unnecessary delays and expenses. Notify carrier for loss or damage.

Damages:
If any merchandise is received in a damaged condition, please report damage to us at once and hold the original carton, packing materials, and goods for inspection.

Claims:
Claims must be made within ten (10) days of receipt of shipment. Invoice number is required.

Returned Merchandise:
All merchandise must have RGA before being returned. There will be a 20% re-stocking fee on any goods returned. Also, please furnish us with an Invoice, Number, Date and Item Number.

Warranty Returns:

1. Must have RGA number on outside of shipping box.
2. Must be freight paid.
3. Must be accompanied by a detailed explanation of the problem along with a request for Credit or Replacement. If there is no note, we will issue Credit only.
4. Switchco will pay the return freight on replacements. UPS ground or U.S. Postal Service. Any Air shipments will be at the Customer's expense.
5. Switchco will not credit freight on Warranty Returns.